/* support.korehost.fr — complète app.css (mêmes variables, clair/sombre) */
.support-body { background: var(--bg); min-height: 100vh; }
.sp-top {
  position: sticky; top: 0; z-index: 20; display: flex; align-items: center; gap: 1.2rem;
  padding: .7rem 1.4rem; background: var(--panel-solid, var(--panel)); border-bottom: 1px solid var(--border);
}
.sp-brand { display: flex; align-items: center; gap: .45rem; font-weight: 800; font-size: 1.05rem; color: var(--text); text-decoration: none; }
.sp-brand span { color: var(--primary); }
.sp-brand small { font-weight: 600; font-size: .72rem; padding: .12rem .45rem; border-radius: 99px; background: var(--primary-light); color: var(--primary); }
.sp-nav { display: flex; gap: .25rem; flex: 1; }
.sp-nav a { display: flex; align-items: center; gap: .4rem; padding: .45rem .8rem; border-radius: 10px; color: var(--muted); text-decoration: none; font-weight: 600; font-size: .9rem; }
.sp-nav a:hover { background: var(--primary-light); color: var(--text); }
.sp-nav a.active { background: var(--primary-light); color: var(--primary); }
.sp-count { min-width: 1.35rem; padding: .05rem .4rem; border-radius: 99px; background: var(--danger); color: #fff; font-size: .72rem; text-align: center; }
.sp-user { display: flex; align-items: center; gap: .6rem; }
.sp-user form { margin: 0; }
.sp-avatar { width: 2rem; height: 2rem; border-radius: 50%; display: grid; place-items: center; background: var(--primary); color: #fff; font-weight: 700; }
.sp-name { display: flex; flex-direction: column; font-weight: 600; font-size: .88rem; line-height: 1.15; }
.sp-name small { color: var(--muted); font-weight: 500; }
.sp-theme { background: none; border: 1px solid var(--border); border-radius: 10px; padding: .35rem .5rem; color: var(--muted); cursor: pointer; }
.sp-main { max-width: 1320px; margin: 0 auto; padding: 1.4rem; }
.sp-main.narrow { max-width: 440px; padding-top: 12vh; }

/* Boîte de réception */
.sp-tabs { display: flex; gap: .35rem; flex-wrap: wrap; margin: 1rem 0; }
.sp-tabs a { display: flex; align-items: center; gap: .4rem; padding: .45rem .85rem; border: 1px solid var(--border); border-radius: 99px; color: var(--muted); text-decoration: none; font-weight: 600; font-size: .86rem; background: var(--panel); }
.sp-tabs a.active { border-color: var(--primary); color: var(--primary); background: var(--primary-light); }
.sp-tabs .n { font-size: .75rem; padding: 0 .4rem; border-radius: 99px; background: var(--bg); }
.sp-search { display: flex; gap: .5rem; }
.sp-search input { min-width: 16rem; padding: .5rem .8rem; border-radius: 10px; border: 1px solid var(--border-strong); background: var(--panel); color: var(--text); font: inherit; }
.sp-row .status { display: flex; gap: .3rem; flex-wrap: wrap; }
.sp-list { border: 1px solid var(--border); border-radius: var(--radius-lg, 16px); overflow: hidden; background: var(--panel); }
.sp-row { display: grid; grid-template-columns: 4.2rem 1fr 11rem 13rem 6.5rem; gap: .8rem; align-items: center; padding: .8rem 1rem; border-top: 1px solid var(--border); color: var(--text); text-decoration: none; }
.sp-row:first-child { border-top: 0; }
.sp-row:hover { background: var(--primary-light); }
.sp-row .id { font-family: var(--font-mono); color: var(--muted); font-size: .85rem; }
.sp-row .subject { font-weight: 600; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.sp-row .meta { font-size: .8rem; color: var(--muted); white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.sp-row .who { display: flex; align-items: center; gap: .45rem; font-size: .84rem; color: var(--muted); }
.sp-row .who .sp-avatar { width: 1.6rem; height: 1.6rem; font-size: .75rem; }
.sp-row .age { font-size: .82rem; color: var(--muted); text-align: right; }
.sp-row .age.late { color: var(--danger); font-weight: 700; }
.sp-empty { padding: 3rem 1rem; text-align: center; color: var(--muted); }
.sp-banner { display: none; margin-bottom: 1rem; }
.sp-banner.show { display: flex; align-items: center; justify-content: space-between; gap: 1rem; }

/* Ticket */
.sp-ticket { display: grid; grid-template-columns: minmax(0, 1fr) 21rem; gap: 1.3rem; align-items: start; }
.sp-side { display: flex; flex-direction: column; gap: 1rem; position: sticky; top: 4.6rem; }
.sp-side .card { padding: 1rem 1.1rem; }
.sp-side h3 { font-size: .95rem; margin: 0 0 .6rem; display: flex; align-items: center; gap: .4rem; }
.sp-kv { display: grid; grid-template-columns: auto 1fr; gap: .25rem .8rem; font-size: .86rem; }
.sp-kv dt { color: var(--muted); }
.sp-kv dd { margin: 0; text-align: right; font-weight: 600; overflow-wrap: anywhere; }
.sp-mini { list-style: none; margin: 0; padding: 0; font-size: .85rem; }
.sp-mini li { display: flex; justify-content: space-between; gap: .5rem; padding: .35rem 0; border-top: 1px solid var(--border); }
.sp-mini li:first-child { border-top: 0; }
.sp-mini .muted { color: var(--muted); }
.ticket-msg.is-note .ticket-msg-body { background: var(--warning-light); border: 1px dashed var(--warning); }
.sp-note-tag { font-size: .72rem; font-weight: 700; color: var(--warning); text-transform: uppercase; letter-spacing: .03em; }
.sp-reply textarea { min-height: 9rem; }
.sp-reply.is-note textarea { background: var(--warning-light); border-color: var(--warning); }
.sp-reply-tools { display: flex; gap: .6rem; flex-wrap: wrap; align-items: center; margin-bottom: .7rem; }
.sp-reply-tools select { max-width: 18rem; }
.sp-reply-actions { display: flex; gap: .5rem; flex-wrap: wrap; justify-content: flex-end; }
.sp-grid-stats { display: grid; grid-template-columns: repeat(auto-fit, minmax(12rem, 1fr)); gap: 1rem; margin: 1rem 0 1.4rem; }
.sp-grid-stats .card strong { display: block; font-size: 1.8rem; font-weight: 800; }
.sp-grid-stats .card span { color: var(--muted); font-size: .86rem; }

@media (max-width: 1000px) {
  .sp-ticket { grid-template-columns: 1fr; }
  .sp-side { position: static; }
  .sp-row { grid-template-columns: 3.4rem 1fr 6rem; }
  .sp-row .who, .sp-row .status { display: none; }
  .sp-name { display: none; }
  .sp-nav a span:not(.sp-count) { display: none; }
}
@media (max-width: 640px) {
  .sp-top { flex-wrap: wrap; gap: .6rem; padding: .6rem .9rem; }
  .sp-nav { order: 3; width: 100%; overflow-x: auto; }
  .sp-main { padding: .9rem; }
  .sp-search input { min-width: 0; flex: 1; }
}